I was transitioning from being an individual contributor and stepping into my first leadership role. Finally, I was becoming a team manager. Something I had been...

It was a regular Friday evening, and I was heading out to town with friends. It was an evening like any other for an 18 year old guy. The streets were filled with young...

Hello, fellow leaders and curious minds! Today, we’re diving into a topic that’s reshaping industries and redefining customer experiences: AI in Contact...